Refund & Cancellation Policy

What Can I Return?

You may request returns for most items you buy from the Black Kus Coffee. However, you can only return items explicitly identified as “returnable” on the product detail page and/or our policy and within the ‘return window’ period. Please refer to the Black Kus Coffee refund policy to know which categories are “non-returnable” and the specific return windows for categories eligible for return.

Items are returnable if you’ve received them in a condition that is –

• Physically damaged
• Has missing parts or accessories
• Defective.

What are the return Guidelines?

Following are the return guidelines:

• Your address and the item that you wish to return must be eligible for return.
• If the return is not eligible for Pickup, a Self-Return option will be given. 
• Once the return is received, we will be issued a refund to your original payment method.

For Pay on Delivery orders, refunds will be processed either to your bank account (via National Electronic Funds Transfer (NEFT)) or Amazon account (as Amazon Pay balance).